Responsible Gambling
We take pride in providing the very best in online bingo to of our customers. We recognise bingo is a form of entertainment and strive to provide you with the best online gaming experience. As a reputable and responsible operator, we want our players to be educated in all aspects of gambling and the issues that can arise from excessive involvement when they play on our site. A small but important number of our players may have difficulty controlling their gambling habits which lead to adverse effects on their finances, careers, family and society. We strongly encourage that you take some time to read through the the following information so you are aware of the effects that gambling addictions can cause.
Over 18
If you are under 18 years of age, you are not permitted to participate in any form of gambling. Please be informed that anyone under the age of 18 found using this site will have their winnings forfeited and will be reported to the relevant authorities. We have provided you with the below list of organisations that can assist you control and prevent under 18's from accessing this and any other gambling website.
* www.gamblock.com
* www.safekids.com
* www.surfcontrol.com
* www.netnanny.com
Guard Against Problem Gambling
We strongly advise that our players monitor their playing behaviour regularly to prevent excessive and compulsive participation of gambling. Here's a quiz from Gamblers Anonymous to assess if you have gambling problems.
* Did you ever lose time from work due to gambling?
* Has gambling ever made your home life unhappy?
* Did gambling affect your reputation?
* Have you ever felt remorse after gambling?
* Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
* Did gambling cause a decrease in your ambition or efficiency?
* After losing did you feel you must return as soon as possible and win back your losses?
* After a win did you have a strong urge to return and win more?
* Did you often gamble until your last pound was gone?
* Did you ever borrow to finance your gambling?
* Have you ever sold anything to finance gambling?
* Were you reluctant to use "gambling money" for normal expenditures?
* Did gambling make you careless of the welfare of yourself or your family?
* Did you ever gamble longer than you had planned?
* Have you ever gambled to escape worry or trouble?
* Have you ever committed, or considered committing, an illegal act to finance gambling?
* Did gambling cause you to have difficulty sleeping?
* Do arguments, disappointments or frustrations create within you an urge to gamble?
* Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
* Have you ever considered self destruction or suicide as a result of your gambling?
If your answer is yes to at least seven of these questions, you may be at risk of developing a gambling disorder. Seek family support and professional advice from any of the following organisations:
* Gamblers Anonymous: 020 7384 3040
* GamCare: 0845 6000 133
* GamAid
Self-exclusion Tools
For your own protection, you can request self-exclusion in which you will not be permitted to play on our website. We will close your account for a minimum period of 6 months; during this period of time it will not be possible to re-open the account. Please note that account closure can only be completed when a customer support agent is on duty. If you email your request this will be blocked immediately and you will have 7 days to dispute the closure before the account will be closed for a minimum of 6 months.
7 Days Cooling Off Period
You may also send in an email to opt for a 7 days minimum ?cooling off? exclusion period. The operator reserves the right to exclude a player for a longer period of time at their discretion.
Daily Bet Limits
This facility enables customers to limit the amount of money that they are able to bet on a daily basis. Once your daily bet limits has been set, you can only change it after seven (7) days.Please note that we will take the reasonable steps to ensure that you do not receive any promotional materials during the exclusion period.If you need any assistance regarding our Responsible Gaming Policy, please do not hesitate to contact us at support@livebingo.com