Looking After Roomies
 
  Customer Service Rating by LivePerson
 
FAQ
Frequently Asked Questions

  1. How can I trust the games to be fair?
  2. LiveBingo.com uses one of the most sophisticated random number generators (RNG) in the world through NYX software. The RNG used in all our games has been certified by iTech Labs. iTech Labs is approved by the UK Gambling Commission and specialises in independent testing and certification of online gaming systems.

  3. What happens if I lose connection during a game?
  4. If you get disconnected during a game, the game will continue to play on our game servers. Your balance will automatically be adjusted if you win.

  5. How do I play / purchase cards for bingo?
  6. To play bingo at LiveBingo, just log in with your username and password and click on 'Play Now'. Identify the Bingo room you wish to play in then click 'PLAY'. Once the bingo room loads you can purchase card(s):
    1. By selecting the cards that you wish to purchase and clicking on BUY SELECTED CARDS
    2. By using the QUICK BUY Option.

    You can also Pre Purchase your cards. Just click on the PRE BUY tab in the left menu of the website or in the top navigation menu within the bingo rooms, and then choose the number of games and the number of cards you wish to purchase for each game. Money will not be deducted from your account until the game actually plays. You do not have to be logged in for your pre-buy cards to play. Pre-Purchase is NOT available in our Free Bingo Rooms.

  1. How does the loyalty points system work?
  2. Our Loyalty Points System is based upon your depositing activity. The more you deposit, the more points you earn. The more points you earn, the more you can redeem for real cash to play more bingo.

    You also get loyalty points for referring friends. 100 loyalty points automatically gets added to your account if your friend registers and an additional 500 loyalty points if they deposit.

    1,000 loyalty points = £10

  1. Is it legal to play at LiveBingo?
  2. We adhere to strict code of conduct. Please read carefully our terms and conditions before playing and check the laws of the country in which you reside before playing. All our players MUST be over the age of 18 plus.

  3. Is my personal data safe and secure?
  4. All your personal details, your purchases, the games you play and your activity on the site is 100% Safe and Secure.

  5. Are my transactions secure?
  6. All your transactions are secured using C.O.M.O.D.O Secure Digital certificate, the best Internet security certificate available in the market.

  7. Are all my details safe?
  8. We take security issues very seriously and adopt the most sophisticated technology to guarantee security and protection of your privacy. Your account information and deposits are fully protected by state-of-the-art security systems, software and services.

    Financial transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure all information remains secure and private at all times. The security measures implemented ensure the validity of each transaction you make, and the latest fraud control systems are utilised to protect your credit card information.

    AVS is one of the security measures we have implemented to prevent credit card fraud. When you submit a credit card deposit, we compare your address with the address registered for this credit card. If your deposit was rejected by the AVS system (you will receive an Email notification) you must check the address you have entered and make sure your credit card company has the correct address.

    If someone steals your username and password or you notice unusual changes on your account status, please email us at support@livebingo.com

  1. What is a Bonus?
  2. Bonuses are used by LiveBingo.com to reward loyalty and provide extended enjoyment on the site. LiveBingo.com bonuses are unique in that they are credited directly to your bonus cash account balance and can be used immediately in cash games.

  3. How much Bonus am I eligible to receive for my initial deposit?
  4. You'll get a 200% cash match up to £100.

  5. Can I play all the games on LiveBingo.com with my bonus money?
  6. You can play Bingo with your bonus cash. Side games can only be played with your cash balance.

  1. Can I play a credit card in someone else's name?
  2. To meet anti money laundering laws and to avoid any fraud, we will only accept a credit card that matches the name you registered with.

  3. When can I request a payout?
  4. Please check the withdrawal rules page.

  5. What is the total maximum deposit amount I can make during a single day?
  6. The maximum total sum of all your deposits made during a single day is £500. Should you wish to increase this amount, please contact us at support@LiveBingo.com

  7. Is there a minimum amount for a deposit?
  8. The minimum deposit required to play games, purchase cards and be eligible for winnings is £10.

  9. How do I fund my Account?
  10. In order to deposit, you must be a registered member of LiveBingo. Once registered, just log into and click on 'Banking' link in the left menu. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.

    If you pay by credit card, your card will be billed immediately after purchase. All orders will be processed immediately.

  11. What is the maximum amount I can deposit at a given instance?
  12. You can deposit a maximum of £500 each time you wish to fund your account.